Frequently Asked Questions
How can I contact you?
Our team is here to help. For questions about your order, sizing, or our collections, contact us at info@themaisonvelin.com or visit our Contact page. We'll get back to you as soon as possible.
Do you offer free shipping?
Yes. We offer free shipping on US orders over £100. For orders below £100, shipping costs are calculated and displayed at checkout.
Will sold-out items be restocked?
Selected pieces may return, while others are available for a limited time. Availability varies by collection, color, and size. If something catches your eye, we recommend checking back for updates.
Can I return or exchange my order?
We want you to feel confident in every purchase. Return and exchange eligibility depends on the item and the circumstances of your request. Please review our Return & Refund Policy for full details, or contact us for assistance.