Shipping policy

Last Updated: October 15, 2026

At Maison Velin, we are committed to providing a seamless and reliable shopping experience. We carefully process every order to ensure your items arrive safely and as quickly as possible.

Please review our Shipping Policy before placing your order.

1. Order Processing

All orders are carefully processed and prepared for shipment.

Our standard order processing time is approximately 2–5 business days.

During periods of high demand, holidays, or promotional events, processing times may be extended.

Please note:

• Business days exclude weekends and public holidays.

• Orders are processed during regular business hours.

• Once an order has entered the shipping process, modifications or cancellations may no longer be possible.

• You will receive a confirmation email once your order has been shipped.

2. Shipping Destinations

Maison Velin currently ships exclusively within the United Kingdom.

We are working to expand our shipping destinations in the future.

3. Estimated Delivery Times

We aim to deliver your order as efficiently as possible.

Destination	Estimated Shipping Time
United Kingdom	3–8 business days

Estimated total delivery time: 5–13 business days, including order processing.

These timeframes are estimates and may vary depending on your location, shipping carrier, and other circumstances.

Delivery estimates are not guaranteed. Any applicable legal requirements concerning shipping deadlines, delays, cancellations, and refunds remain in effect.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, where tracking is available.

Tracking information may take 24–72 hours to update after shipment.

If your tracking information has not updated after several business days, please contact our customer support team.

5. Multiple Shipments

Orders containing multiple items may occasionally arrive in separate packages.

If your items are shipped separately, you may receive multiple tracking numbers and delivery notifications.

There is no need to worry if all items do not arrive at the same time.

6. Shipping Delays

While we strive to ensure timely delivery, occasional delays may occur due to circumstances beyond our reasonable control, including:

• Severe weather conditions.

• Carrier delays or disruptions.

• Public holidays.

• High shipping volumes.

• Unexpected logistical issues.

If we cannot ship your order within the promised timeframe, we will notify you and provide the options required by applicable law.

We appreciate your patience and understanding.

7. Lost or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team.

We will investigate the issue with the shipping carrier.

We recommend reporting missing packages as soon as possible, preferably within 30 days of the estimated delivery date.

If your package is confirmed lost, we will arrange an appropriate replacement or refund.

This recommended reporting period does not limit your rights under applicable law.

8. Delivered but Not Received

If your tracking information shows that your package was delivered but you have not received it, please:

• Verify your shipping address.

• Check around your property or designated delivery area.

• Ask household members or neighbors.

• Contact the shipping carrier.

• Reach out to our customer support team if the issue remains unresolved.

We will assist in investigating the situation and determine the appropriate resolution based on the circumstances and applicable law.

9. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of receiving your package.

Please include:

• Your order number.

• A description of the issue.

• Clear photographs of the affected item.

Once your claim has been reviewed and approved, we will arrange a replacement or refund at no additional cost.

This reporting period does not limit any non-waivable consumer rights.

For additional information, please review our Return & Refund Policy.

10. Incorrect Shipping Addresses

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

If you notice an error in your shipping address, please contact us immediately.

We cannot guarantee that changes can be made once an order has entered processing or shipment.

Additional shipping fees may apply if a package must be reshipped due to an incorrect or incomplete address provided by the customer, where permitted by law.

11. Shipping Costs

Shipping costs, if applicable, are calculated and displayed at checkout before payment is completed.

Shipping fees may vary depending on the destination, order size, and available shipping methods.

Any free shipping promotions or special offers will be clearly displayed on our website.

12. Contact Us

If you have any questions about shipping, delivery times, or your order, please contact us.

Maison Velin Customer Support

Email: info@themaisonvelin.com

Please include your order number when contacting us so we can assist you efficiently.

Thank you for shopping with Maison Velin.

Made with purpose. Worn with identity.